Your information's privacy is our priority

1.1 Introduction

7f77 ("we", "our", or "platform") is a safe and reliable online entertainment platform operated for players in Bangladesh. When you use 7f77's website or services, we collect certain information from you. This privacy policy explains how that information is collected, processed, stored, and kept secure.

This policy is based on the full consent and trust of the user. By using 7f77's services, you will be considered to have accepted the terms of this policy.

1.2 Key Definitions

• "Personal Information" refers to any information that can directly or indirectly identify a specific individual — such as name, email address, mobile number, or IP address.
• "Processing" refers to any activity involving the collection, storage, use, transfer, or deletion of information.
• "Third Party" refers to any organization or individual that is not under the direct control of 7f77.
• "Service" refers to all entertainment and financial benefits provided through the 7f77 website, mobile version, and platform.

2.1 Directly Provided Information

We collect information that you voluntarily provide when registering, logging in, or getting in touch with us. This includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username
• bKash, Nagad, Rocket, or bank account details (for processing transactions)
• National ID card or passport (if required for identity verification)

2.2 Automatically Collected Information

When you browse the 7f77 platform, certain information is collected automatically, such as:

• IP address and device type
• Browser and operating system information
• Pages visited, click history, and session duration
• Referral source (how you arrived at the site)
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

Information related to deposit and withdrawal activities on the platform — such as transaction amount, date, payment method (bKash, Nagad, Rocket, bank transfer), and transaction status — is recorded in our system. This information is essential for financial accountability, fraud prevention, and legal compliance.

2.4 Support and Communication Information

When you contact us through 7f77's 24/7 live chat or email support, the details of that conversation are stored. This helps us improve service quality and assists in resolving disputes.

3.1 Account Management and Identity Verification

Your basic information is used to securely create, log in to, and manage your account on the 7f77 platform. The identity verification process helps prevent fraud and unauthorised access.

3.2 Payment Processing

Your financial information is used to accurately carry out deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. This information is essential for the minimum deposit of ৳100 and minimum withdrawal of ৳800.

3.3 Service Improvement and Personalisation

We analyse your usage patterns to further improve the platform experience. This includes game recommendations, displaying relevant offers, and tailoring the interface to user preferences.

3.4 Security and Fraud Prevention

Information is analysed to detect suspicious activity, prevent the opening of multiple accounts, and protect the integrity of the platform. This safeguards the interests of all honest players.

3.5 Fulfilling Legal Obligations

We are required to retain and disclose certain information in order to comply with applicable laws and regulations. This may include financial reporting and requests from government authorities.

3.6 Communication and Support

Your email and mobile number are used to send important account notifications, transaction confirmations, and support. You may opt out of promotional messages, but important transaction notifications cannot be turned off.

4.1 What Are Cookies

Cookies are small text files stored in your browser. The 7f77 platform uses different types of cookies — session cookies (which are deleted when the browser is closed) and persistent cookies (which remain for a set period of time).

4.2 How Cookies Are Used

• Essential cookies: To maintain login sessions and ensure security — these cannot be turned off.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To analyze user behavior and improve the platform.
• Marketing cookies: To display relevant advertisements and offers.

4.3 Cookie Controls

You can turn off non-essential cookies from your browser settings. Please note that disabling certain cookies may cause some features of 7f77's services to not work properly.

5.1 Payment Providers

Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to process transactions. This sharing is solely for completing transactions, and their own privacy policies apply.

5.2 Technology & Service Providers

Limited information may be shared with selected technology partners for game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others), cloud hosting, cybersecurity, and support services. These partners are bound by data confidentiality agreements.

5.3 Legal Obligations

We may be required to disclose information when mandated by a court order, government investigation, or legal process. In such cases, we will attempt to notify you in advance where possible.

5.4 Business Transfers

If any change occurs in the ownership or management of 7f77, user information may be transferred as part of that change. In such cases, the new managing authority will be required to comply with this privacy policy.

6.1 Encryption Technology

All data exchanged between you and our servers on the 7f77 platform is secured using SSL/TLS encryption technology. Sensitive financial information is stored with additional encryption.

6.2 Access Controls

Access to user information is restricted to authorized personnel only, and each of them is bound by strict confidentiality agreements. Access logs are reviewed on a regular basis.

6.3 Regular Security Testing

Our systems undergo regular security audits and penetration testing. Any security vulnerabilities are addressed immediately.

6.4 Response to Data Breaches

In the event of a data breach, we will follow a rapid response protocol. Affected users will be notified as soon as possible and immediate steps will be taken to minimize harm.

7.1 Active Accounts

All your information is retained for as long as your account remains active. This information is necessary for the smooth operation of the platform.

7.2 After Account Closure

Even after your account is closed, certain information may be retained for a specified period to meet legal obligations. Records of financial transactions are generally required to be kept for a longer period.

7.3 Inactive Accounts

Information from accounts that have been inactive for an extended period is reviewed periodically. Where necessary, data may be securely deleted before deactivating the account, with prior notice given to the relevant user.

8.1 Right to Access Information

You may request a copy of the information 7f77 holds about you. This request will be processed within a reasonable timeframe.

8.2 Right to Correction

If your information is inaccurate or incomplete, you may request that it be corrected. Some information can be updated directly in your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, if there are legal obligations or ongoing disputes, this request may not be able to be fulfilled in full.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in relation to direct marketing.

8.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, email [email protected] or contact our support team via live chat. We provide assistance in both Bengali and English.

9.1 Age Restriction

7f77's services are intended solely for individuals aged 21 or older. We do not knowingly collect any information from minors.

9.2 If a Minor's Information Is Discovered

If we become aware that a minor has created an account by concealing their age, that account will be closed immediately and all associated information will be deleted.

10.1 Right to Make Changes

7f77 reserves the right to modify or update this privacy policy at any time. Changes are generally made due to service improvements, legal compliance, or technological updates.

10.2 Notification

For significant changes, we will notify you by email or through the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the new policy.

10.3 Previous Versions

If you need to view a previous version of this policy, please contact the support team.

11.1 Privacy-Related Questions

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. The 7f77 support team is always ready to answer any of your questions.

• Instant support via 24/7 live chat
• Email: [email protected]
• Support available in both Bengali and English